FAQ

Frequently Asked Questions

This Theordruaiy page explains frequently asked shopping questions in a store-specific format.

Details from Theordruaiy on contact options
How can I contact you?
Email Support@Theordruaiy.shop, call 9592789415, or write to 914 Atwater St, Detroit, Michigan, 48207, United States.

Details from Theordruaiy on refund timing
When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

delivery timing at Theordruaiy
How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

Details from Theordruaiy on products
What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

What Theordruaiy customers should know about payment methods
Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

How Theordruaiy handles return shipping
Who pays return shipping?
Theordruaiy pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

What Theordruaiy customers should know about tracking
How can I track my order?
Once tracking becomes available, it is sent using the contact information provided at checkout.

What Theordruaiy customers should know about returns and exchanges
Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

What Theordruaiy customers should know about shipping cost
Do you offer free shipping?
Yes. U.S. standard shipping is provided at no charge.

Merchant Information
Business name: Theordruaiy
Brand name: Theordruaiy
Email: Support@Theordruaiy.shop
Phone: 9592789415
Physical address: 914 Atwater St, Detroit, Michigan, 48207, United States